are called in to a shelter difficult.
Before me there's a tiny lady, looking very frightened, surrounded by children, the nurse, social worker and an assistant a bit 'on the sidelines. I was told quickly that they are all worried because she has major heart problems for which all this fear, anxiety, all this ill are dangerous. She absolutely does not want to be here. The various people around, very gently, trying to make her understand that there will be all right, that will be taken care of, that need help and street saying.
Mrs. Brown, who earlier had also had a moment of aggression, is now silent, their eyes puffy and takes off his coat and hat. As yet I only see (the face deeply sad, the anxiety takes over) is addressed to a minor child and stroking with all possible sweetness and tears begged him to bring her home.
Those poor children were so bad that they thought more than once to really bring it home. With all the work they had done in recent years to manage it was unthinkable!
arrives at this point also a doctor, to monitor the situation appropriately named heart and which also fills kindness of this patient much in need. Slowly the lady calmly.
I therefore insert in this difficult situation by asking what the anxiety, I am interested in her and the emotions he feels without feeling the need to convince her that there will be all right. My priority is to "listen" to make it feel free to express first of all, not smothered by events. I tell myself that I would feel for him so ... the liberty of crying and despair. The eyes of the others were a bit 'surprised at my behavior, but this is normal.
So the little lady began to feel around him a less hostile environment, more in tune with what you try, is in me someone who does not smile at all, not trying to calm her down, even someone who looks at its very sad. Someone who understands and will enter empathetically into her emotion. After hours
able to take off her coat.
I have met many times Bruna, validating the various reasons why she wept, tolerating with the help of his colleagues insisted. It was just a pity his behavioral disorder. These patients are, however, but of the accusers have a vision of things as those who suffer injustice. Now it was the roommate that he had a spite, now that my fingers were hurt, now they had stolen the bottle of water, now they said a bad word. The need was always able to speak, cry, be compatible (to find someone you feel compassion).
What really is difficult, in my opinion, is to learn to give way to emotion of the other, whatever it is, without thinking that we need to resolve the situation . Look for a solution because we work very hard emotionally and alienates us from the dire need that the other has to be heard. It is not wrong if you do not do this, but greatly enhances the mood in any one of us if you feel heard and understood first.
Before me there's a tiny lady, looking very frightened, surrounded by children, the nurse, social worker and an assistant a bit 'on the sidelines. I was told quickly that they are all worried because she has major heart problems for which all this fear, anxiety, all this ill are dangerous. She absolutely does not want to be here. The various people around, very gently, trying to make her understand that there will be all right, that will be taken care of, that need help and street saying.
Mrs. Brown, who earlier had also had a moment of aggression, is now silent, their eyes puffy and takes off his coat and hat. As yet I only see (the face deeply sad, the anxiety takes over) is addressed to a minor child and stroking with all possible sweetness and tears begged him to bring her home.
Those poor children were so bad that they thought more than once to really bring it home. With all the work they had done in recent years to manage it was unthinkable!
arrives at this point also a doctor, to monitor the situation appropriately named heart and which also fills kindness of this patient much in need. Slowly the lady calmly.
I therefore insert in this difficult situation by asking what the anxiety, I am interested in her and the emotions he feels without feeling the need to convince her that there will be all right. My priority is to "listen" to make it feel free to express first of all, not smothered by events. I tell myself that I would feel for him so ... the liberty of crying and despair. The eyes of the others were a bit 'surprised at my behavior, but this is normal.
So the little lady began to feel around him a less hostile environment, more in tune with what you try, is in me someone who does not smile at all, not trying to calm her down, even someone who looks at its very sad. Someone who understands and will enter empathetically into her emotion. After hours
able to take off her coat.
I have met many times Bruna, validating the various reasons why she wept, tolerating with the help of his colleagues insisted. It was just a pity his behavioral disorder. These patients are, however, but of the accusers have a vision of things as those who suffer injustice. Now it was the roommate that he had a spite, now that my fingers were hurt, now they had stolen the bottle of water, now they said a bad word. The need was always able to speak, cry, be compatible (to find someone you feel compassion).
What really is difficult, in my opinion, is to learn to give way to emotion of the other, whatever it is, without thinking that we need to resolve the situation . Look for a solution because we work very hard emotionally and alienates us from the dire need that the other has to be heard. It is not wrong if you do not do this, but greatly enhances the mood in any one of us if you feel heard and understood first.
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